Frequently Asked Questions
Why are your prices lower than other stores?
We import directly from China ourselves, with no wholesaler or platform in between — so there's no extra commission or platform fee (unlike Shopify, Daraz, Shein and similar marketplaces) added to your price.
How do I pay for my order?
We only offer Cash on Delivery (COD). You pay in cash to the courier when your order is delivered to your doorstep — no online payment or card details needed.
How long does delivery take?
Once your order is confirmed, it's delivered within 3–7 working days depending on your city.
How can I track my order?
Use the Track Order page and enter the phone number you used at checkout. We also confirm and update you by phone as your order moves.
Can I cancel or change my order after placing it?
Yes — contact us as soon as possible on WhatsApp or call 0313-1667611 with your order number before it ships, and we'll update or cancel it for you.
What if I receive a damaged or wrong product?
Contact us within 7 days of delivery on WhatsApp, call, or email (pakchinastoreofficial@gmail.com) with your order number and a photo of the item — we'll arrange a replacement or refund. Full details are on our Returns & Refunds page.
How do I use a discount code?
Enter your discount code in the "Discount Code" field at checkout before placing your order — the discount is applied automatically to your total.
Do you have an app?
Yes — PakChina Store is a free installable app (PWA). Open the site in your phone's browser and choose "Add to Home Screen" to install it, no app store needed.
How do I contact you?
WhatsApp or call us at 0313-1667611, email pakchinastoreofficial@gmail.com, or use the Contact Us page — we're happy to help.